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info@miowifi.com
+44 20 7193 1630
  +44 20 7193 1630
 

FAQ

Frequently Asked Questions

Please find below the common asked questions and answers. If you still have any doubt please contact us.

General

Can I make calls with the pocket wifi?

The pocket wifi does not enable regular voice calls via cellular networks, however it does allow VoIP calls such as Skype, Viber, GoogleVoice etc. over data networks.

Can I send text messages / multi-media messages with the pocket wifi?

The pocket wifi does not enable regular SMS / MMS via cellular networks, however it does allow messaging via Whatsapp, Skype, Viber, GoogleChat, MSN etc. over data networks.

Does VoIP (e.g. Skype) work with the pocket wifi?

VoIP will work with all pocket wifi’s. This includes Skype, Whatsapp, Facebook chat, iChat and Facetime.

Can I buy the pocket wifi?

Yes, you can buy a MIOWIFI router, that comes with 1 prepaid day SIM card. After you consume that data, you can buy extra data packages trough the web site, entering with your MIOWIFI user and password.

Can I rent just the SIM card?

Yes, if you already have a 4G/LTE portable router, you can ask for your MIOWIFI SIMcard. You will just need to purchase data packages through a splash window that will appear in your connected device.

Please check that your 4G/LTE portable router is unlocked to be used in any country.

Additional cost: Shipping costs

Coverage

I will be traveling to many different countries, how many devices do I need?

If you are traveling to multiple countries, you just need to check that the countries are covered by MIOWIFI, and the same SIMcard will work seamlessly across the countries.

Can I use my pocket wifi outside its intended destination?

Your MIOwifi is not meant to be used outside its intended destination, and doing so may result in surcharges. Please contact us beforehand if you intend to do so. To test the device, you can turn it on and connect to it, however be cautious that you do not use the internet (i.e. disable emails in background etc.).

What is the coverage like?

MIOwifi partners with the biggest network operators worldwide to ensure that you always have the best and fastest connections available to you. While there will always be great coverage in “populated” areas, (i.e. cities and towns), if you are traveling to exceptionally rural or uninhabited areas (such as the Alps), we recommend you get in touch with us in advance so we can verify the coverage.

How does coverage affect data speed?

In general, the better the signal in your area (indicated by more reception bars), the faster the connection speed should be.

Is there coverage on a cruise / out at sea (maritime coverage)?

While MIOwifi offers excellent coverage while on land, maritime coverage will depend on the distance out at sea and the cruise location – the closer to land, the more likely there will be coverage. The best course of action would be to ask the cruise operator if there is mobile data coverage (3G) on the cruise. In any case, there will surely be coverage while docked.

If my cell phone can receive a signal, will the MIOwifi as well?

Not necessarily – cell phones work off of a different network than the pocket wifi, so the two are not connecting to the same signal. This is because the pocket wifi connects to data networks; 3G or higher. On the other hand, cell phones connect to mobile phone cellular networks. Since mobile phone cellular networks have been around for a lot longer than data networks, coverage is a lot better, especially in rural areas. For this reason, you might be able to make calls in a rural area but cannot connect to the internet.

What if there is no coverage where I am traveling to?

In the rare event that there is no coverage at your location, and you won’t be traveling to any other location where there may be coverage, you can cancel your rental (there is no cancellation fee).

Delivery

How far in advance should I book?

To ensure availability, we recommend placing your order at least 10 days prior to travel departure date – however, you can still place orders closer to your departure date. For last-minute order, your pocket wifi will arrive latest the day before your rental starts. Minimum of 3 days before travel departure date are required.

What shipping options are available to me?

You can choose to have your MIOWIFI shipped to your home before you depart, or have it shipped directly to your destination.

Please note that any duty or customs charges for deliveries to non-EU countries (e.g. Switzerland, Norway etc.) will be charged back to you.

Upon placing an order, when will the pocket wifi arrive?

Your MIOWIFI is guaranteed to be delivered 2-4 business days before your chosen rental start date.

Can I place a last-minute order?

MIOWIFI ships with FedEx and OCA guaranteed next-day delivery, so any last-minute orders can be fulfilled. Even better, if you’re in London, Buenos Aires, NewYork, Paris or Shangai, where we have warehouses, MIOWIFI can get you a device on the same day. You must contact us for more details.

What if I give the wrong shipping address?

If details in your shipping address prevent your device from being delivered, you will be contacted by the relevant delivery service (e.g. FedEx) upon the first delivery attempt. Any redelivery costs will be charged back to you. Furthermore, if you request a change to the delivery address after we’ve already shipped your unit, then there will be a small penalty fee.

How can I request a special delivery?

If you would like to request shipment to a country not offered on our website, or have specific delivery requests, please email us before placing your booking so we can make the necessary arrangements.

Drop off

How can I return the pocket wifi at the end of my rental period?

A few options are available to you:

  1. If you’re in the UK, Argentina, USA or France, you can get a pre-paid return envelope which you can use to return the device at any post office.
  2. We can help you organize a FedEx collection at your convenience.
  3. Alternatively, you can organize your own return
If organizing my own return, where should I send the devices to?

If you are organizing your own return, most choose a tracked and signed shipping method (e.g. FedEx) when shipping their MIOwifi back to us, guaranteeing that the device doesn’t get lost. If you need any assistance or recommendations for delivery services, please do not hesitate to contact us – we’d be more than happy to help.

Again, if you need any help, please do not hesitate to get in touch with us!