If you are not having a good experience with MIOWIFI, please let us know!
Our service generally runs smoothly, but if the router was not delivered on time, if the router is damaged, or if you experience connection problems, we can provide you with a full or partial refund.
Conditions apply in each case, so be sure to review our terms below.
These cancellation and refund terms apply to all purchases made through the https://miowifi.com online store without exception.
When can you request a refund?
In all cases:
When will we not issue a refund?
We cannot issue a refund in the following cases:
How to request a refund?
To process the refund you must first contact our support team to report the problem and see if it can be solved.
To do this you can send an email to so[email protected] with the Subject: Refund – Order Number.
In the email provide information and screenshots so that our team can evaluate and identify the problem.
Our support team is available 24 hours a day, 7 days a week and we generally respond within one hour.
If the problem cannot be solved, MIOWIFI will provide a partial or full refund of your order.
When will the refund be made?
You should consider that our response time for a refund is 3 to 5 business days.
In case the problem was with the delivery and you were unable to travel with the router, the refund will be processed immediately.
In case the problem originated with the router in your possession, the refund will be processed once the router is received in our warehouse.
How will the refund be processed?
Once you have received an affirmative answer from us regarding the refund, the corresponding credit note will be issued and the agreed amount will be refunded to the same credit card you used to make the payment. Depending on your bank, it may take 15 to 30 business days for the payment to be credited.
Alternatively, we can offer a credit in our store for another purchase in the future.
We only exchange items if they are defective or damaged within the Warranty period of 12 months from the date of purchase. Each case will be evaluated by our team to verify that it meets the warranty conditions.
To request an exchange you must send us an email to [email protected] with Subject: Exchange – Order Number.
We will reply with shipping and exchange instructions.
Shipping returns or exchanges
To return your product, you must mail it back to us.
You will be responsible for paying your own shipping charges to return your item. Shipping charges are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of the returned item.
For assistance, please contact us on our online chat or by email at [email protected]